June17
From the time we purchased our KB Home it has had excessive construction defects, some of which may be major that have not been corrected under the terms of the contract, warranty or the Federal Consent Order (FTC). KB Home representatives offer no guarantees that any repairs to date have fixed the problem permanently.
The following are just some of the problems that have been on going:
Hole cut in dining room wall for installation of Brinks home security system, left unrepaired for six months.
KB Home Air Conditioning unit broke down twice in one week in the height of summer, upstairs and downstairs controls wrongly wired. Took a month for parts and repair to be completed, resulted in very high-energy costs as system was running all the time. Broke down again twice and told never installed correctly. Major components had wrong voltage wired or were not wired to dampers. Every year this A/C unit has failed, this home was advertised as an energy efficient home by KB Home.
Upstairs external deck railings collapsed. New railings full of screw holes that KB Home CSM advised were knotholes. Railing still separating from posts. West side deck railing is not connected at all to house. Don’t lean on it you will fall from the second floor.
Fences are falling down, warped fence posts, not nailed together. Wood was rotted out when it was hacked together. Materials were substandard.
Major Leaks in kitchen walls and ceiling three times so far – no guarantee from KB Home that issues are resolved.
Patio roof supported by posts not fully on the slab that was poured considerably smaller than the overhang, weight of the roof pulled away from house by gravity and posts were installed crooked to fit the smaller slab. Roof had to be lifted to straighten posts, and then rainwater leaks began.
Ceiling and walls ripped out to find leak – repairs done several times before acceptable.
180 bricks are removed from above patio roof – found waterproofing flashing was never installed. Once corrected, house was re-bricked again to such an appalling standard, they had to be torn out and re-done.
During search for cause ceiling of leaks, they discovered Master bedroom window upstairs were not sealed and the waterproofing flashing was missing – exterior bricks removed and re-bricked after repairs. Ben Bunker, KB Home, CSM, stated there is no way to be sure any of the other 16 windows were properly sealed during construction. Major Leaks in windows because of missing flashing and caulking running around half the windows – no guarantee from KB Home that issues are resolved. The recorded audio quote: “Too bad no one caulked that window correctly we could have gotten away with that for 10 years if it was caulked correctly.”
KB Home called in a mold inspector at my request. His moisture meter reading had spiked off the scale in the kitchen walls indicating full saturation of water. This was in the walls since the house was built defectively and caused repeated leaks. He only inspected the kitchen and the master bedroom area above the kitchen leak areas; he did not test any other rooms in the house for mold or moisture. He did not find significant levels of mold in these places, but did say some are more sensitive to mold than others. They set up large dehumidifier and industrial fans in the kitchen to try and dry out the walls and ceiling. The machines were loud, kept me awake at night and the dehydration in the home made me ill again. These methods killed all of the houseplants and KB Home drain water techniques were unhygienic.
Downstairs toilet was removed three times due to blockages and suspected leaks. Toilets was installed crooked, KB tried to fix it but it’s still crooked. The homeowner replaced all of the toilets internal components since these toilets had running water issues. KB installs the cheapest parts to last under a year.
KB’s Plumber trespassed and tunneled underneath the house from the front through to the toilet looking for a leak. Bushes and shrubs removed and replaced backwards. Earth from under the house could not be returned so KB Home mounded it 3’ high in the flowerbeds that afterwards when it rained, rainwater flooded into garage and damaged property and soaked the garage drywall.
In the first year, the driveway cracked in half horizontally down the middle, when they demolished it to replace, no reinforced re-bar underneath and they did not put any in under the newly poured front half of the drive either. Don Barrineau stated “no-one puts re-bar under concrete driveways”. I took pictures the same day of the re-bar laid in the driveway of a home under construction behind mine, by another builder Choice homes. KB Home by this time had abandoned and ran off their partially completed subdivision.
Major problems:
No weep holes ever placed in external brickwork to allow moisture to escape, KB cut weep holes after the fact, and they are not correctly done. Now we have more than 65 holes drilled into the masonry that don’t do anything, they are blocked. No moisture can escape just holes.
No air hawks installed in roof for more than 4 years to allow toxic fumes to escape from attic spaces.
Less than the minimum of insulation is in the attic space. The soffit vents do not match in spacing on both side of the roof overhang. They are blocked anyway with inadequate insulation anyway so they don’t work. The effect is the attic is very hot and draws any cooling from the house – This is an energy efficient KB Home!
Electrical outlets spark and large amounts of electrical interference interfere with 310 Mhz home automation frequencies. Certain circuit breakers trip constantly without an overload.
Exterior brickwork spauling, crumbling, dissolving, cracked due to defective bricks and mortar.
Exterior masonry cement work spauling, crumbling, dissolving, cracked due to defective materials, unbalanced unprofessional bricklaying, very large to very small uneven mortar joints and uneven courses and brick weight and load bearing. External Cracks 24 bricks long, in steps on both sides of house – crack up front of house, above garage and outside window mantles. KB Home temporary patching will not prevent further cracks due to serious lot grading issues.
Leak from master bathroom upstairs toilet drained and soaked into living room ceiling.
Master bathroom – toxic black mold under the floors and a live electrical wires under the tub. Tub was landlocked into master bathroom the door was constructed too small to allow removal of the bathtub.
Bathroom windowsill cracked and particleboard used in its construction is swollen with water damage. Poor waterproofing is the cause.
Upstairs Floors creaking and squeaking, Ben Bunker also stated and told L.J. Howell, Regional Customer Service Manager at KB Home, his supervisor,” this is abnormal”.
The entire upstairs wooden joists under the floorboards had holes chopped out of them for plumbing pipes weakening the whole houses structure. Each beam had 50% of it’s strength removed, if it was an 8” beam 4” square were removed and chopped out, Polyurethane foam spray-in insulation was used to keep the pipes from rattling/vibrating and stop it from making a racket when the water taps are on in this bathroom.
You would never suspect that your homes framing and upper floor strength was substantially impaired by KB Home cost cutting, hacked out construction techniques. You would never have seen this defective construction issue without them ripping up the floorboards, and your home inspector wouldn’t either.
Master bathroom toilet was broken in half by workmen, when trying to remove to fix the floor, (screws stripped as toilet removed three times already, due to leak through downstairs ceiling and improper original installation). Now replaced with “bone” color toilet by mistake, instead of white, does not match other fixtures.
Door to the bathrooms and bedrooms crooked did not fit doorjamb frames. KB wood planed the doors edges instead of replacing them with the correct sizes as a cheap fix so they are now smaller more uneven and have gaps all around where they meet the inside door molding, You can now peek into the rooms when the doors are shut, these are not a good fit. Upstairs floors no longer fit the house. Large cracks appearing on floor moldings where floors are pulling away from walls. Cracks in the drywall keep coming back every so many weeks.
Upstairs floors still creaking and moving Despite everything being removed from walk in closet and replaced several times so floors could be torn up several times. 9ft by 5ft piece of bedroom wall cut out to find cause, but not found. In just one day seven tubes of glue were used to re-lay floors. The toxic fumes caused major health problems. Less than 1/2 of the upstairs floors were looked at by KB Home the other rooms have issues.
Very loud ceiling snapping cracks noises occur when we are sitting downstairs in the living room and no one is upstairs. This expansion noise pointed out to KB Home and is still an issue.
Carpet in upstairs loft room and office taken up to fix creaking floors, all equipment and furniture dismantled, removed and put back by ourselves.
Carpets pulled up and re-fitted so many times they no longer fit and there are splits in the doorways and screws left behind are sticking up. Carpeting now worn like an old carpet.
Land subsidence and ponding in back garden – gangway dug up for French drain – but water still sits at the top of the garden and in the drain itself. KB caused land erosion due to the improper unsupervised grading and retaining wall. KB Home div. President, Don Barrineau stated “I should have bought a two million dollar home if I wanted good drainage”. He also stated “it is illegal for anyone else’s’ property to drain onto mine”, so I asked KB Home why they engineered it this way, if they knew it was illegal?
Recent news coverage of a retaining wall collapse in the Rivermist San Antonio subdivision caused me to investigate further about the retaining walls on this sub-division. I contacted Tom Muir, city manager and his staff confirmed KB Home never applied for or obtained the required permit or approvals for the retaining wall. I also confirmed with the city staff, that a permit was required because the wall is well over 4ft high in some places not withstanding from its beam. The run off and drainage from properties on the higher ground behind Westgrove Blvd., pours over the wall like a waterfall during a light rain. This impacts several properties, not just this one and I have spoken with other homeowners about it. The run off includes pesticides, fertilizers, chemicals, building materials and pet waste, which can negatively impact any organic vegetables or fruits I grow in the garden and plan to ingest. I have filed a complaint with the EPA. Corinth TX Retaining Wall. Grapevine TX Retaining Wall.
We did a great deal of decorating and home improvement despite all the issues, most of which has been torn up at some point. It has been exhausting and very expensive.
I have experienced major health issues from the excess water in the walls forming a breeding ground caused by leaks over a long period of time, resulting in black mold and toxic fumes. This includes Pneumonia, Bronchitis, developing Asthma, nose bleeds, acute rhinocitis and severe hives. I never even had coughs before I lived in this house.
When doctors determined my health issues were not caused by allergies, but by environmental factors, I arranged for independent mold inspection. The home tested positive for abnormal mold growth and potential health hazards listed in the report match my health issues exactly experienced while I lived in this house.
I Moved out of the house for health and safety reasons in March 2009. The financial costs, mental stress and emotional issues, placed an intolerable burden on me.
The last time KB Home workers were at this house was on 19th December 2008. They were here all day until 8pm trying to rush to finish the upstairs flooring and re-lay the carpet and bathroom linoleum. The house was utter chaos, the carpets were ruined and the wrong color toilet was installed. I discussed the black mold on the bathroom floor and clearly spreading under the bathtub, with Ben Bunker. It was obviously caused by the previous leak s from the toilet. Ben said he would discuss how to handle with his supervisor. It took two days to get all my possessions back into the closet and bedroom cabinets and still nothing was corrected or repaired satisfactorily.
KB Customer service managers told me that they have worked on a lot of homes, but never seen one with as many problems as this one. They recommended I ask KB Home to buy the home back. They advised me to direct my request to company executives at their headquarters in Los Angeles. They told me I had very good reason to do so and it should take about three months to accomplish.
I sent a complaint letter to Jeffrey Mezger, CEO, KB Home immediately. He did not respond.
By the end of January 2009, I had still not heard from anyone at KB Home regarding the unfinished repairs, mold, water run-off/drainage and major construction defects at the home. I sent an email to Ben Bunker and he advised he was waiting to hear from his supervisors. Eventually, Ben sent an email and stated they would not do anything about what he now called “the discoloration” in the bathroom flooring and the “live” 110v electrical wire under the tub. They would not do anything else about the upstairs flooring and in fact all they would address was the carpeting they ruined and change out the wrong toilet.
I told KB Home there was no point installing new carpet if the major structural and exterior problems that were causing the situation were not going to be corrected, but they refused to address this.
I sent a home buy back request letter to Jeffrey Mezger, CEO, KB Home and copied the FTC, State and Federal representatives, the governor, the attorney general and the office of President Obama.
I sent “repeat’ home buy back request to Jeffrey Mezger in June 2009. I sent a copy of my independent mold inspection report and several complaint letters to Jeffrey Mezger, by certified mail, during the past year, but he or anyone inn his office never responded. He as CEO and President of KB Home has completely ignored my terrible situation.
I sent certified mail letters to all board members of KB Home notifying them of this situation. Not a single Board member of KB Home has responded.
I filed complaints with the Federal Trade Commission (FTC) requesting them to enforce the ongoing FTC/KB Home Consent Order, which requires KB Home to use adequate standards of building products and workmanship and to buy back the home if I am not 100% satisfied with it. I filed complaints with the BBB and any other consumer protection agency I could find. I had a website built http://www.akbhomesucks.com to try and bring this serious complaint to the attention of KB Home, future homebuyers and lawmakers. I went to the state legislature to file my complaint and offer support to the Home Owners for Better Builders organization and their attempt to get a new home/homebuilder lemon bill passed into law in the state of Texas.
The Honorable John Cornyn, United States Senator, Texas and The Honorable Kay Granger, Congresswoman, Texas both sent letters to the FTC on my behalf. This eventually helped me get the complaint to Laura Dimartino, FTC Asst. Enforcement Director. Laura sent a letter to Congresswoman Kay Granger in November 2009 and it was forwarded to me. It indicated that her enforcement department would initiate an investigation, but I have heard nothing since from either party.
In April and May 2010, I sent letters to Jeffrey Mezger and his board of directors regarding the retaining wall issue, the lack of permit and approvals and the serious water run off over the wall. I also sent confirmation that the property tax assessor had assessed the current value of the home, as salvage value only, due to the fact that it is uninhabitable on a permanent basis due to the toxic conditions in the home. In particular the black mold. His assessment was a total valuation of just $30,000. The land valuation $20,000 and the home salvage value $10,000. His decision was based on the mold inspection report and specific pictures and video footage published on my website and on YouTube. I copied the FTC, Senator John Cornyn and Congresswoman Kay Granger.
I explained that the cause of ALL the problems with this KB Home stem from the original defective construction, negligence, poor engineering and inadequate standards of building products and workmanship and sub-standard, botched repairs. By continuing to ignore the problems and failing to correct or repair timely, serious permanent problems have developed. My KB Home is a lemon and although this has been a devastating experience for me and I have lost more than $140K in home value depreciation, personal property, time, and health, some of the identical issues affect other homes and homeowners in the subdivision. I have not been able to inhabit, rent or sell the property because of the problems and therefore had to pay for other accommodation while still paying the mortgage for this home.
The entire community is impacted, because KB Home refused to live up to their responsibilities. They are not good corporate citizens and they continue to get away with it. No one holds them accountable. The schools and hospitals that rely on tax dollars from homes that are inhabitable to offer services are impacted when properties are devalued in this way. This is a serious concern to all.
Bruce Karatz was the CEO and President when my KB Home “lemon” was built. Karatz‘s recent felony conviction in a Los Angeles court is a matter of public record, although this news was largely blocked in the mainstream media. It appears that Karatz was not content to cut corners and build lemon homes to boost executive profits and bonuses at the expense of the duped homebuyer. Apparently his greed was not satisfied and he duped his KB Home shareholders too, but nobody seems to hand out justice, or invest elsewhere what these unscrupulous corporations are really up to. Maybe Bruce needed the money to pay for his divorce from Sandra Lee Karatz (Food Network chef and host of “Semi-Homemade Cooking with Sandra Lee) now the current girlfriend of Andrew Cuomo New York Attorney General, now running for Governor of New York? Court employees were unable to find the divorce filings, which have gone missing.
Today, I am sending a new home buy back request to Jeffrey Mezger and his board of directors again*. This one will include the costs of alternate accommodation for the last year and all my other costs. I have been contacted by a lot of dissatisfied KB Home buyers through my website and will continue to share my experience on the Internet in the hope that it will help educate others avoid a similar situation.
*Stephen F. Bollenbach
Chairman of the Board of KB Home, Macy’s, Edison
10990 Wilshire BLvd., Los Angeles, CA 90024
Ron Burkle KB Home Board of Directors x
Founder and Managing Partner of The Yucaipa Companies 10000 Santa Monica Boulevard, 5th Floor Los Angeles, California 90067, Built this Lemon with Karatz
Timothy W. Finchem
KB Home Board of Directors
Commissioner of the PGA TOUR
112 PGA Tour Blvd.
Ponte Vedra Beach, FL 32082
Phone: 904-273-3287
Kenneth M. Jastrow, II
KB Home Board of Directors
10990 Wilshire Blvd., Los Angeles, CA 90024
Robert L. Johnson
KB Home Board of Directors
Founder and Chairman of The RLJ Companies
3 Bethesda Metro Center, Suite 1000,
Bethesda, MD 20814
Phone: 301.280.7700
Melissa Lora
KB Home Board of Directors
Chief Financial Officer of Taco Bell Corporation
Taco Bell
17901 Von Karman
Irvine, CA 92614-6253
Phone: 949-863-4500
Michael G. McCaffery
KB Home Board of Directors
Chief Executive Officer of Makena Capital Management
San Francisco investment bank, Thomas Weisel Partners (TWPG),
2755 Sand Hill Road, Suite 200
Menlo Park, CA 94025
Phone: 650-926-0510 Fax: 650-926-0513
Jeffrey T. Mezger
Kb Home President and Chief Executive Officer & Kb Home Board of Directors
10990 Wilshire BLvd., Los Angeles, CA 90024
Leslie Moonves
KB Home Board of Directors
President and Chief Executive Officer of CBS Corporation
CBS Corporation Inc.
51 W. 52nd Street
New York NY 10019
Phone: 212-975-4321
Luis G. Nogales
KB Home Board of Directors, Edison
Managing Partner of Nogales Investors, LLC
Nogales Investors Management, LLC
9229 West Sunset Boulevard, Suite 900
West Hollywood, CA 90069
Phone: 310-276-7439 fax: 310-276-7405
Wendy C. Shiba
Kb Home Executive Vice President, General Counsel and Corporate Secretary
10990 Wilshire BLvd., Los Angeles, CA 90024
Glen Barnard
Senior Vice President, KBnxt Group
10990 Wilshire BLvd., Los Angeles, CA 90024
William R. Hollinger
Senior Vice President and Chief Accounting Officer at KB Home
10990 Wilshire BLvd., Los Angeles, CA 90024
Cory C. Cohen
Kb Home Senior Vice President, Tax
10990 Wilshire BLvd., Los Angeles, CA 90024
Wendy Marlett
Kb Home Senior Vice President, Sales, Marketing and Communications
10990 Wilshire BLvd., Los Angeles, CA 90024
Kelly Masuda
Kb Home Senior Vice President, Treasurer
10990 Wilshire BLvd., Los Angeles, CA 90024
Thomas Norton
Kb Home Senior Vice President, Human Resources
10990 Wilshire BLvd., Los Angeles, CA 90024
Joined KB Home in 2009 replaces Gary A. Ray
Lisa M. Kalmbach
KB Home Senior Vice President, Studios
10990 Wilshire BLvd., Los Angeles, CA 90024
Bruce Karatz xCEO of KB Home indicted on 4 counts and faces up to 40 years in prison
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